400 free hotline provides enthusiastic and meticulous services for 24 hours;
A customer can inquire at any time and a customer’s complaint will be answered within 24 hours;
The information system tracks the status of specimens at every time point in the whole process, finds abnormal conditions in specimens and feeds back to customers in time;
According to the AOG condition throughout the country, logistics personnel are arranged reasonably for distribution to ensure the specimens to be safely and rapidly sent to the laboratory for detection.
Logistics personnel qualified by professional training should do on-site sampling as soon as possible, preliminarily check specimens according to the requirements of specimen collection, receive and register qualified specimens that meet the requirements, and paste a triplet bar code with unique identification to ensure that the specimens cannot be confused.
Covering 31 provinces/municipalities directly under the central government/autonomous regions, strong distribution processes such as aviation, railway and automobile are adopted to receive specimens throughout the country;
The special specimen box that meets the professional requirements is the quality assurance before analysis of specimens;
GPS vehicle positioning system to ensure the transportation safety of specimens.
Adhering to the principle of giving priority to patients’ interests and doctors’ needs, the specimens are directly distributed to the detection post, which can effectively avoid the leakage in operation caused by handover of specimens within the department.
It integrates with the first-class medical examination field in the world and closely cooperates with clinical services and scientific research units to provide professional and high-end detection services for various medicine specialties.
The pathological sections shall be reviewed by two experienced pathologists independently and their diagnostic results shall be given. When the diagnostic results are consistent, a final diagnostic report signed by two pathologists will be issued (if the two pathologists hold different opinions, experts will be organized for a pathology consultation).
The report shall be issued as soon as the specimen is delivered;
Advanced IT technology support to ensure that the detection results are uploaded to the Internet simultaneously;
LIS system and the Company’s website are convenient for customers to inquire detection results in time;
Provide professional and considerate technical support service free of charge.